Skip to main content
POST
/
supportTickets
Create Support Ticket
curl --request POST \
  --url https://api.sandbox.sardine.ai/v1/supportTickets \
  --header 'Content-Type: application/json' \
  --data '
{
  "email": "user@example.com",
  "userId": "abc123",
  "issueType": "payment_problem",
  "message": "I was charged twice for the same transaction."
}
'
{
  "ticketId": "STK-20250417-001",
  "createdAt": "2025-04-17T14:30:00Z"
}

Documentation Index

Fetch the complete documentation index at: https://docs.payments.sardine.ai/llms.txt

Use this file to discover all available pages before exploring further.

Body

application/json
​
email
string<email>
required

User's contact email

​
userId
string
required

ID of the user submitting the support request

​
issueType
enum<string>
required

Category or type of issue

Available options:
account_issue,
payment_problem,
kyc_question,
other
​
message
string
required

Description of the issue or question

Response

200 - application/json

Support ticket successfully created

​
ticketId
string

Unique identifier for the support ticket

​
createdAt
string<date-time>

Timestamp when the ticket was created