> ## Documentation Index
> Fetch the complete documentation index at: https://docs.payments.sardine.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Support Ticket

> This endpoint allows users to file a support ticket with Sardine by providing their contact information and details about the issue.



## OpenAPI

````yaml /api_reference/onramp.yaml post /supportTickets
openapi: 3.0.3
info:
  version: '1.0'
  title: Crypto API
  description: Reference for Sardine Crypto API
  contact:
    email: support@sardine.io
    name: Sardine
    url: docs.sardine.io
servers:
  - url: https://api.sandbox.sardine.ai/v1
    description: Sandbox
  - url: https://api.sardine.ai/v1
    description: Prod Server
security: []
paths:
  /supportTickets:
    post:
      tags:
        - Support
      summary: Create Support Ticket
      description: >-
        This endpoint allows users to file a support ticket with Sardine by
        providing their contact information and details about the issue.
      operationId: create-support-ticket
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
                - email
                - userId
                - issueType
                - message
              properties:
                email:
                  type: string
                  format: email
                  description: User's contact email
                userId:
                  type: string
                  description: ID of the user submitting the support request
                issueType:
                  type: string
                  description: Category or type of issue
                  enum:
                    - account_issue
                    - payment_problem
                    - kyc_question
                    - other
                message:
                  type: string
                  description: Description of the issue or question
            examples:
              example-1:
                value:
                  email: user@example.com
                  userId: abc123
                  issueType: payment_problem
                  message: I was charged twice for the same transaction.
      responses:
        '200':
          description: Support ticket successfully created
          content:
            application/json:
              schema:
                type: object
                properties:
                  ticketId:
                    type: string
                    description: Unique identifier for the support ticket
                  createdAt:
                    type: string
                    format: date-time
                    description: Timestamp when the ticket was created
              examples:
                example-1:
                  value:
                    ticketId: STK-20250417-001
                    createdAt: '2025-04-17T14:30:00Z'

````